Who we are

Gristwood and Toms Ltd (hereinafter “G&T” or “us” or “we”) is committed to respecting your privacy and is compliant with EU General Data Protection Regulation (GDPR) 2018. Gristwood and Toms Ltd Privacy Policy Statement is designed to help you understand how we collect, use and protect your information when you visit our website and when you generally request information on our products and services whether in person, via email, post, telephone or fax.

Gristwood and Toms Ltd, company number 2665293, has a registered office address at 51 Clarendon Road, Watford, England, WD17 1HP.

Collection of Personal Information

Gristwood and Toms Ltd endeavour to collect and use your personal information only with your knowledge and consent. The use of this information is typically done when you make customer enquiries, register and request product information, place an order, use Foremost’ services, submit a job application or when you respond to communications from us.
The personal information that we typically collect includes your name, business and email address, telephone and fax numbers, and any other relevant information that is required and collected via requests or registrations (nature of enquiry/problem).
Once we obtain your data, it is processed and recorded on secure databases, which are only accessible by authorised Gristwood and Toms Ltd personnel.

Use of Information

Gristwood and Toms Ltd may use your information to process orders; deliver services, products or information; responding to complaints or account enquiries. We may also undertake analysis based on past requests or your use of our services and products via post, telephone and other electronic means such as email and on the Gristwood and Toms Ltd website (subject always to any preferences expressed by you).

Retention of Personal Information

Personal data is not typically kept for longer than is necessary for the purpose for which it was collected, though this is subject to meeting legal and business data archival requirements.

Disclosure of Information

Gristwood and Toms Ltd does not rent, sell, trade or otherwise share your information with any third-party organisations. We may disclose information about you:-

  1. to companies and departments within the Gristwood and Toms Ltd group, subject to the terms of this Privacy Policy Statement;
  2. to 3rd party companies supplying services to you on behalf of Foremost;
  3. in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised company or third party for the purposes described herein and subject always to the terms and guidelines of this Privacy Policy Statement.

We may release information when Foremost believes, in good faith, that such release is legitimately necessary to:-

(a) enforce or apply the terms of any of our user agreements or
(b) protect the rights, property or safety of Gristwood and Toms Ltd our visitors, or others.

Gristwood and Toms Ltd may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with any applicable law.


Website Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and hold. We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Payment Security

We do not collect or store credit card details and cannot process payment by credit card.

GDPR Rights

You have the rights to request access, correct and update your information, or request deletion. You may also object to the processing of your information, ask us to restrict the processing of your information, or request the portability of your information to another organisation.

You may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing that we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.

You may complain to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Union are available.

Android and iOS apps

Your data is only used within the app, we never sell or pass on your information.  Both apps allow you to request account and data deletion, however, you can also send an email to gtms@gristwoodandtoms.co.uk to request this manually.

Arboricultural Association



Occupational Health

Quality Management

Environment Management


 Health and Safety Policy Statement 


This statement relates to the combined Health and Safety Policy of Gristwood and Toms Ltd and applies in respect to any person to whom the company owes a duty of care.

Gristwood and Toms Ltd recognises, and fully accepts, its statutory and moral responsibilities to provide the highest standard of health, safety and welfare protection for its staff and other people affected by our work in or about the premises and sites for which we have arboricultural and associated activity responsibility.

Gristwood and Toms is dedicated to:

  • Achieving a working environment which is as far as reasonably practicable free of work-related accidents and occupational ill health
  • Providing necessary training and instruction to our employees so that they are able to undertake tasks in a safe and responsible manner
  • Ensuring the safety of the general public who use, or have access to, premises or sites under our control
  • Ensuring that the way in which we develop our enterprise contributes to the well-being of society at large


Responsibility of employees:

  • Follow the training you have received when using any work equipment provided by the company.
  • Adopt and maintain safe working practices confirmed in the Health and Safety Procedures Manual.
  • Ensure you use the PPE you are provided with at all times
  • Maintain PPE in good condition and report defects immediately to Management where arrangements will be made to replace if necessary
  • Take reasonable care of your own and other people’s health and safety
  • Co-operate with your employer on health and safety
  • Inform your employer, supervisor, or health and safety representative if you believe your work is putting anyone’s health and safety at risk or inadequate precautions are putting anyone’s safety at risk

In order to achieve these aims we shall:

  • Comply with the Health and Safety at Work etc Act (1974) , statutory Regulations and Industry Codes of Practice applicable to our company activities
  • Co-operate actively with Local Authorities, statutory & regulatory bodies in the interests of public safety
  • Establish procedures for the identification and control of risk
  • Identify hazards in the workplace, assessing the risks related to them
  • Implement and maintain safe working procedures in order to prevent accidents, incidents and occupational ill health
  • Provide and maintain safe work equipment
  • Appoint personnel with the skills, abilities, experience and competence appropriate to their role and level of responsibility
  • Ensure technical competence and safety awareness is maintained through training and personnel development
  • Promote awareness of health & safety and good practice through the provision of information and effective communication
  • Provide sufficient resources for the effective management of health and safety
  • Monitor the performance of approved sub-contractors to ensure that they are complying with our Health and Safety policies and procedures
  • Set and monitor specific objectives to enable continual improvement and ensure the effectiveness of our Health and Safety Management system

Responsibilities for maintaining Gristwood and Toms Ltd Health and Safety Policy, and specific arrangements for health and safety management are set out in the company’s Health and Safety Procedures Manual.

All employees are required to co-operate with the Company to achieve a healthy and safe workplace and to work with care and attention to protect their own safety and that of others.

All employees are encouraged to contribute to a health and safe working environment, and neglect of any responsibilities in maintaining the company’s Health and Safety Policy will be deemed to be misconduct and dealt with in accordance with the company’s disciplinary procedures. This policy is communicated at induction and after any revision via tool box talks. The policy is also displayed throughout the Company premises and also in our Arborist team packs.

As an essential part of the company’s integrated management system, this policy will be reviewed on an annual basis to ensure effectiveness.

Name:                   Andy Toms                                      Title: Director


Name:                   Dave Gristwood                             Title: Director




It is the policy of Gristwood and Toms Ltd to implement and maintain an effective environmental management system that meets the requirements of ISO 14001.  We take seriously our responsibility for environmental stewardship and believe that as a leading arboricultural company we should play a constructive role in helping to address the challenges facing the environment. This statement applies to our scope “All Arboricultural operations (eg highways, housing, parks) together with tree surveying, tree planting, consultancy and maintenance along with the management of our contracts and projects”.

Gristwood and Toms recognises that a healthy environment is essential for the good of society, people and our business.  We feel that diverse, healthy natural resources (eg fresh water, oceans, air, forests, grasslands etc) are an important component of social and sustainable economic development.  Consequently a vigorous and diverse tree population is vital to both water and air quality and to help regulate the climate.  The wildlife habitat value of trees is immeasurable and irreplaceable, and a major challenge for today’s society is to manage human demands on land, soil and vegetation without adversely affecting the ecosystem.

We have defined our Environmental Policy to ensure it is appropriate to the nature, scale and environmental impacts of our activities, products and services.

We are committed to:-

  • Complying with all applicable legal requirements and with other requirements to which we subscribe which relates to environmental aspects.
  • Continual improvement and prevention of pollution.
  • Promoting environmental principles throughout the supply chain.
  • Maintaining open communication links within the company, its customers and the general public with regard to environmental issues concerning our operations.
  • Recycling all of our reusable wood.
  • Ensuring efficient use of energy, water and other natural resources.
  • Operating our business in the most environmentally beneficial way.

This policy is fully endorsed by the Directors who shall ensure it is communicated to and understood by all employees.  This policy will be reviewed at least annually to ensure it remains relevant to the business needs and objectives.

Name:              Andy Toms                                                    Title: Director


Name:               Dave Gristwood                                             Title: Director




Gristwood and Toms has a policy to continue to supply products and services to our customer’s satisfaction and to ensure that internal operational procedures are suitable for this purpose.  This statement applies to our scope “All Arboricultural operations (eg highways, housing, parks) together with tree surveying, tree planting, consultancy and maintenance along with the management of our contracts and projects”.

We review our systems, processes and workmanship to ensure that we comply with requirements, that continual improvement measures are implemented, that competence is maintained. This is achieved through the implementation of defined processes that are regularly monitored and reviewed for its continued effectiveness as well as for continual improvement.

Objectives, having been established, are regularly reviewed at the Annual Management Review Meeting to ensure compliance and continuing suitability.

All employees are encouraged to participate in the improvement to and maintenance of the systems in place and to assist with achievement of the objectives.  They are given training, instruction and guidance to ensure that they fully understand their roles within it, the directive’s set by it and the competence expected.  Our employees are informed of the Quality Policy at induction and also through annual appraisals.

We are committed to carrying out our work in accordance with all applicable standards and requirements (eg BS3998:2010 Tree Work Recommendations) and industry best practices.  The quality systems are provided to meet the requirements of BS EN ISO 9001 and NHSS18 and may be modified to suit other National/International Standards, including the client’s specifications.   This Quality Policy is reviewed on a regular basis to ensure continuing suitability.

Name:              Andy Toms                                                    Title: Director


Name:               Dave Gristwood                                             Title: Director