Case Studies

Defining Great Customer Service

Companies can talk all they like about outstanding customer service – but the simple truth is, companies don’t give good customer service . . . . . people do.

In fact more often than not, it isn’t the big things and the grand gestures that result in a delighted customer.  It’s the little things. More accurately, it’s an accumulation of several, consistent, positive actions and behaviours, that transforms a customer into a loyal advocate for your brand. Read More

London Borough of Bromley: Removal of 18 Mature Poplars

Gristwood and Toms was commissioned by the London Borough of Bromley to survey, provide a condition report and to carry out the recommended works to 18 mature Poplars in Watermeadows Open Space, Orpington. Utilising our considerable resources, including a wide range of plant and equipment, and over 40 years’ industry experience, we ensured the works were carried out safely, efficiently and cost-effectively. Read More

London Borough of Waltham Forest

In May 2011, as part of a competitive tender process, we were successful in securing the contract for the provision of Arboricultural works and Arboricultural services to the London Borough of Waltham Forest. This contract ran until July 2017.

As part of this novel contract, we carried out both the tree work and provided the full “Client function” including the supply of 2 tree officers. Read More

Russian Elm Lives On in Regents Park

Installing a large Russian Elm tree trunk as a natural play feature in Regents Park playground.

We do not just cut trees for our clients, we also provide solutions to exceptional and unusual problems involving trees.

In the winter of 2013 a mature Russian Elm (Zelkova carpinifolia), in Queen Marys Gardens, Regents Park, failed at the root plate and fell over. Read More

The Oak Processionary Moth

The Oak Processionary Moth (Thaumetopoea processionea) is a recent introduction to the UK from Central and Southern Europe. It causes problems for oak trees by eating the leaves whilst in its larval stage; repeated infestations over a number of years can result in poor tree condition.

It is also a significant problem for the public as the microscopic hairs on the larvae (approximately 60,000 per caterpillar) are toxic and contact with or inhalation of the hairs can cause allergic reactions including skin rashes, sore throats and breathing difficulties. The health problems can also occur in pets and livestock including dogs and horses. Read More